FAQ
If your question isn’t listed here, please feel free to contact the practice.
On thuisarts.nl
The information on Thuisarts comes from medical associations (including the General Practitioners’ Association, the NHG) and other healthcare providers in the Netherlands. These associations carry out thorough research into the best treatments and advice. They set this out in guidelines, which doctors and healthcare providers use in their work.
Thuisarts uses these guidelines to provide reliable and clear information on illness and health. If a guideline changes, the new information is also published on Thuisarts.
It is the first place where you can easily and reliably find answers to health-related questions.
Do you have a medical enquiry or would you like to make an appointment? If so, please call us on 030 2919802 or visit our website.
Would you like a telephone appointment with the GP? You can do this yourself, either online or by telephone.
Would you like a book an appointment at the surgery? We’ll ring you back first. We often do this on the same day. We’ll ask you a few questions. That way, we can get a clear picture of what’s going on and how quickly you need help. We call this triage. We’ll then discuss together which appointment suits best. We’ll agree on a day and time and work out how much time we’ll need.
Would you like a follow-up appointment Book an appointment? Your GP will send you a booking link, so you can book an appointment yourself in the GP’s calendar at a time that suits you.
No, there are now so many organisations in Utrecht that provide this service that we’d prefer to keep it there. Here are a few of the many websites: GGD Travel Vaccinations Utrecht, vaccinatieopreis.nl, verwijswijzer.nl travelclinic.nl
These costs will be deducted from your excess. You can find the costs on the Diamid website under Price List .Pay particular attention to the costs of allergy and stool tests; these are often over 300 euros.
You are registered if you have received a welcome email from no-reply@mijngezondheidsapp.nl
You are very welcome to come along for an introductory meeting. This will give you a chance to get to know the practice, your GP and the way we work. Many people find this helpful, but it is, of course, not compulsory. Would you prefer to visit us only when you need medical care? That’s perfectly fine with us too.
Emails regarding your appointments and your patient portal are sent from noreply@mijndokters.nl. To set up your patient portal, you will receive a one-off email from no-reply@mijngezondheidsapp.nl. Please add these email addresses to your address book on your computer, or to the contacts on your mobile phone. That way, our emails will be recognised as trustworthy.
For patients who require regular check-ups, we have entered into a partnership with the company Viduet. Together with them, we ensure that your appointment takes place on time and is well prepared. They will send you emails on behalf of our practice. Such a message might, for example, be an invitation to complete a medical questionnaire or a request for you to book an appointment with us. We would be very grateful if you could respond to such a request.
Please log in using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].
Do you have any further questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.
For children under the age of 16, or if you do not wish to use DigiD: please ask the practice to provide you with a username and password.
Please note: in our system, an email address may only be used for one person. Are you creating an account for your child?
- Set up a separate email address for him or her: you can do this for free on sites such as gmail, outlook.com or yahoo.com. Emails will then be delivered to their own inbox.
- Or create an alias: use your own email address + your child’s name: youraddress+kind@gmail.com. All emails will go straight into the jouwadres@gmail.com inbox. An email address with a ‘+’ works with Gmail, Proton Mail and Fastmail, amongst others. With Ziggo, KPN, Outlook and other email providers, you’ll need to set up an additional address once. Search for ‘Email alias’ on your provider’s website. With this type of alias, the email will also go straight to the main inbox.
First, check whether there is There is a technical fault with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.
Are you having trouble with digital matters? Then please call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.
Our practice uses Mitz. In Mitz, you can choose which healthcare providers you authorise to access your medical records. Your other healthcare providers can then request this information if they need it for your treatment.
Why is giving consent important?
Healthcare providers, such as pharmacies or out-of-hours GP services, sometimes need medical information from our practice. This enables them to provide you with better care. We may only share your information electronically with another healthcare provider if you agree to this. This is known as consent.
Have you already given your consent, for example via a form or Volgjezorg? If so, we will record this consent in Mitz.
How does Mitz work?
Go to MijnMitz.nl This website explains how Mitz works. You can log in using DigiD and immediately make your choices regarding all your healthcare providers. These are stored securely. Only your choices are stored in Mitz; your medical data is not. You can change your choices at any time. They take effect immediately.
Do you have any questions about giving consent or about Mitz?
Please call Mitz on 088 506 08 00. Available on weekdays from 9.00 am to 5.00 pm.
No, unfortunately, given the growing list of responsibilities placed on us as GPs, we have decided not to take on this service. We would refer you to the GGD for this, Pre-care or https://prepnu.nl/artsen/